CAPPA Code of Conduct and Social Media Policy

Code of Conduct

CAPPA certified professionals are at all times held to the code of conduct, the scope of practice, and the grievance policy. In order for candidates to be eligible for CAPPA certification, they must sign and agree to the CAPPA code of conduct, scope of practice, and grievance policy.

  • CAPPA certified professionals should treat all colleagues in an ethical, professional, and respectful manner at all times. CAPPA certified professionals should strive to promote ethical conduct within the profession.
  • CAPPA certified professionals should demonstrate integrity and ethical standards in their personal and professional conduct. This extends not only to clients, but to colleagues in their field and to medical and other caregivers with whom the CAPPA professional may interact.
  • CAPPA certified professionals will make every effort to honor agreements and contracts for professional services, and to provide without fail the services that they agree to provide. CAPPA certified labor and postpartum doulas are strongly urged to use signed contracts for all services agreed upon and provided.
  • CAPPA certified professionals will not divulge confidential information received in a professional capacity from their clients, nor compromise clients' confidentiality either directly or through the use of internet media such as Facebook or blogs.
  • CAPPA certified professionals will not say or do anything to undermine a client's confidence in her caregiver. They may, however, refer the client to published studies and books, as well as provide information as requested by clients. The client can then form her own opinion.
  • CAPPA certified professionals are not permitted to give medical advice, nor practice outside their specific scope of practice. If requested they can refer clients to published article, research and scholarly works.
  • CAPPA certified professionals should make every effort to encourage their clients to assume personal responsibility for the decisions they make during pregnancy, birth, and postpartum.
  • CAPPA certified professionals must be available via communication/mobile device at all times when they are contracted to be so. CAPPA certified professionals are expected to provide timely response to all communications from clients, whether phone or email, and to provide clients with means to reach them in a timely manner.
  • CAPPA certified professionals should pursue continuing education to further their knowledge in the childbirth and postpartum professions.
  • Social Networking / Internet Use Policy

    We live in a technology-rich, internet-driven world. This provides CAPPA members the opportunity for networking with birth professionals of varying levels of experience. It is important to remember that our conduct on the internet (social networking sites, blogs, chat rooms, email groups, etc.) can have far reaching repercussions. CAPPA members should keep the CAPPA Code of Conduct in mind when interacting with others, not just in real life, but also in the virtual forum.

    CAPPA members are required to conduct themselves in a professional manner in all online communications that are accessible by other professionals and the public. This includes, but is not limited to, the following:

  • Client confidentiality should be maintained at all times.
  • Any pictures of clients should be posted ONLY with the express, written consent of the client.
  • Respect for colleagues, institutions, and other professionals (whether general categories or specific persons) should be maintained at all times.